Most deployed AI voice agents in the mortgage industry
Purpose-built AI agents for
mortgage lending and servicing
Purpose-built AI agents for mortgage lending and servicing
FDIC-insured banks and IMBs trust Kastle to automate high
volume phone calls from loan inquiry to payoff
Servicing
Lending
Analytics Dashboard
Call Volume
4.2%
Higher from yesterday
150
120
90
60
30
6AM
7AM
8AM
9AM
10AM
11AM
12PM
1PM
2PM
3PM
4PM
5PM
Average Handle Time
Average duration per call
2m 8s
8,5%
Shorter from yesterday
Total Payment Collected
Total payment collected over the duration
$465,469.86
2%
Higher from yesterday
Servicing AI Agent
Collection Agent
Automates payment reminders, engages delinquent borrowers early, and helps recover past-due accounts efficiently.
System Operational
Call Intent
Sale Outeach is
8,9%
Higher from yesterday
Sale Outreach
Make Payment
Change Plan
Complaint
Request Information
Feedback
Cancel Service
Report issue
Update account
0
55
110
165
220
Number of Payments
Total Number of Payments Collected
574
2%
Higher from yesterday
Servicing
Lending
Analytics Dashboard
Servicing
Lending
Analytics Dashboard
Call Volume
4.2%
Higher from yesterday
150
120
90
60
30
6AM
7AM
8AM
9AM
10AM
11AM
12PM
1PM
2PM
3PM
4PM
5PM
Average Handle Time
Average duration per call
2m 8s
8,5%
Shorter from yesterday
Total Payment Collected
Total payment collected over the duration
$465,469.86
2%
Higher from yesterday
Servicing AI Agent
Collection Agent
Automates payment reminders, engages delinquent borrowers early, and helps recover past-due accounts efficiently.
System Operational
Call Intent
Sale Outeach is
8,9%
Higher from yesterday
Sale Outreach
Make Payment
Change Plan
Complaint
Request Information
Feedback
Cancel Service
Report issue
Update account
0
55
110
165
220
Number of Payments
Total Number of Payments Collected
574
2%
Higher from yesterday
Servicing
Lending
Analytics Dashboard
Call Volume
4.2%
Higher from yesterday
150
120
90
60
30
6AM
7AM
8AM
9AM
10AM
11AM
12PM
1PM
2PM
3PM
4PM
5PM
Average Handle Time
Average duration per call
2m 8s
8,5%
Shorter from yesterday
Total Payment Collected
Total payment collected over the duration
$465,469.86
2%
Higher from yesterday
Servicing AI Agent
Collection Agent
Automates payment reminders, engages delinquent borrowers early, and helps recover past-due accounts efficiently.
System Operational
Call Intent
Sale Outeach is
8,9%
Higher from yesterday
Sale Outreach
Make Payment
Change Plan
Complaint
Request Information
Feedback
Cancel Service
Report issue
Update account
0
55
110
165
220
Number of Payments
Total Number of Payments Collected
574
2%
Higher from yesterday
Results
Proven impact across
the contact center
Proven impact across
the contact center
Proven impact across
the contact center
Proven impact across
the contact center
Trusted by industry leaders
Use cases
AI workforce tailored to the
consumer lending industry
Battle tested, enterprise-grade agents with built-in regulatory compliance and complete workflow control.
Email Response sent
Communication
Payment History Loo...
Inquiry Resolution
Account:
Loan #23891
Last Payment:
Aug 10, 2025 – $1,725
Status:
Data Retrieved
Tax & Insurance Revi...
Inquiry Resolution
Tax Year:
2024
Insurance Carrier:
State Farm
Status:
Confirmed
Servicing Agent
Collections Agent
Compliance Agent
Loan Officer Assistant
Loss Mitigation Agent
Delight customers and resolve customer inquiries across voice, SMS, email, and chat while cutting costs by 80%
Use cases
AI workforce tailored to the
consumer lending industry
Battle tested, enterprise-grade agents with built-in regulatory compliance and complete workflow control.
Email Response sent
Communication
Payment History Loo...
Inquiry Resolution
Account:
Loan #23891
Last Payment:
Aug 10, 2025 – $1,725
Status:
Data Retrieved
Tax & Insurance Revi...
Inquiry Resolution
Tax Year:
2024
Insurance Carrier:
State Farm
Status:
Confirmed
Servicing Agent
Collections Agent
Compliance Agent
Loan Officer Assistant
Loss Mitigation Agent
Delight customers and resolve customer inquiries across voice, SMS, email, and chat while cutting costs by 80%
Use cases
AI workforce tailored to the
consumer lending industry
Battle tested, enterprise-grade agents with built-in regulatory compliance and complete workflow control.
Email Response sent
Communication
Payment History Loo...
Inquiry Resolution
Account:
Loan #23891
Last Payment:
Aug 10, 2025 – $1,725
Status:
Data Retrieved
Tax & Insurance Revi...
Inquiry Resolution
Tax Year:
2024
Insurance Carrier:
State Farm
Status:
Confirmed
Servicing Agent
Collections Agent
Compliance Agent
Loan Officer Assistant
Loss Mitigation Agent
Delight customers and resolve customer inquiries across voice, SMS, email, and chat while cutting costs by 80%
Use cases
AI workforce tailored to the
consumer lending industry
Battle tested, enterprise-grade agents with built-in regulatory compliance and complete workflow control.
Email Response sent
Communication
Payment History Loo...
Inquiry Resolution
Account:
Loan #23891
Last Payment:
Aug 10, 2025 – $1,725
Status:
Data Retrieved
Tax & Insurance Revi...
Inquiry Resolution
Tax Year:
2024
Insurance Carrier:
State Farm
Status:
Confirmed
Servicing Agent
Collections Agent
Compliance Agent
Loan Officer Assistant
Loss Mitigation Agent
Delight customers and resolve customer inquiries across voice, SMS, email, and chat while cutting costs by 80%
How it works
From setup to results
in days, not months
Connect, configure, improve, then scale with confidence.
1. Connects to your core systems
Kastle integrates with your existing contact center, payment processor, and LMS systems
Borrower Contact Protocol
2. Keep your SOP's and processes
Agents map to your existing workflows, helping you automate work in a consistent and auditable way.
Agent Analytics
Loan Officer Assistant
Collections Agent
Servicing Agent
Loss Mitigation Agent
Compliance Agent
3. Monitor & Improve
Track agent performance, measure customer satisfaction, and make updates without code.
1. Connects to your core systems
Kastle integrates with your existing contact center, payment processor, and LMS systems
Borrower Contact Protocol
2. Keep your SOP's and processes
Agents map to your existing workflows, helping you automate work in a consistent and auditable way.
Agent Analytics
Loan Officer Assistant
Collections Agent
Servicing Agent
Loss Mitigation Agent
Compliance Agent
3. Monitor & Improve
Track agent performance, measure customer satisfaction, and make updates without code.
Features & Integrations
Enterprise-grade platform for large consumer lenders
Kastle is shaped by the practices and principles that distinguish world-class consumer lenders from the rest; relentless focus on streamlining operations, surfacing high quality data at all points, and a commitment to optimizing consumer experience.
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
Compliance Engine
Pre-trained on FDCPA, TILA, UDAAP, RESPA, and TCPA. Kastle’s AI agents are purpose-built for large banks and IMBs, with compliance at their core.
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
Compliance Engine
Pre-trained on FDCPA, TILA, UDAAP, RESPA, and TCPA. Kastle’s AI agents are purpose-built for large banks and IMBs, with compliance at their core.
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
Compliance Engine
Pre-trained on FDCPA, TILA, UDAAP, RESPA, and TCPA. Kastle’s AI agents are purpose-built for large banks and IMBs, with compliance at their core.
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
FDCPA
TILA
FDCPA
RESPA
TCPA
Compliance Engine
Pre-trained on FDCPA, TILA, UDAAP, RESPA, and TCPA. Kastle’s AI agents are purpose-built for large banks and IMBs, with compliance at their core.
Compliance Check
Email Sent
Quality Control
Task QA
99.5%
100% QA coverage
Ensure every interaction, whether through AI or humans, is compliant with key lending and servicing regulations. Real time monitoring with automated scorecards.
Compliance Check
Quality Control
Task QA
99.5%
100% QA coverage
Ensure every interaction, whether through AI or humans, is compliant with key lending and servicing regulations. Real time monitoring with automated scorecards.
Compliance Check
Email Sent
Quality Control
Task QA
99.5%
100% QA coverage
Ensure every interaction, whether through AI or humans, is compliant with key lending and servicing regulations. Real time monitoring with automated scorecards.
Compliance Check
Quality Control
Task QA
99.5%
100% QA coverage
Ensure every interaction, whether through AI or humans, is compliant with key lending and servicing regulations. Real time monitoring with automated scorecards.
AI Agent Master Prompt
Agent Builder
Turn SOPs into AI agents using natural language. No more rigid systems that require professional services to build and maintain.
AI Agent Master Prompt
Agent Builder
Turn SOPs into AI agents using natural language. No more rigid systems that require professional services to build and maintain.
AI Agent Master Prompt
Agent Builder
Turn SOPs into AI agents using natural language. No more rigid systems that require professional services to build and maintain.
AI Agent Master Prompt
Agent Builder
Turn SOPs into AI agents using natural language. No more rigid systems that require professional services to build and maintain.
Compliance Agent
Simulation Testing
Scenario #01
Scenario #03
Scenario #02
Simulation Testing
AI Testing AI. Test edge cases before they hit production. Train on real call scenarios. Expand capabilities safely. Launch with confidence.
Compliance Agent
Simulation Testing
Scenario #01
Simulation Testing
AI Testing AI. Test edge cases before they hit production. Train on real call scenarios. Expand capabilities safely. Launch with confidence.
Compliance Agent
Simulation Testing
Scenario #01
Scenario #03
Scenario #02
Simulation Testing
AI Testing AI. Test edge cases before they hit production. Train on real call scenarios. Expand capabilities safely. Launch with confidence.
Compliance Agent
Simulation Testing
Scenario #01
Simulation Testing
AI Testing AI. Test edge cases before they hit production. Train on real call scenarios. Expand capabilities safely. Launch with confidence.
Collections Agent
Transparent observability
Using proprietary inference technology, all of Kastle’s AI responses are fully explainable with in-built reasoning that also lead to improved performance.
Collections Agent
Transparent observability
Using proprietary inference technology, all of Kastle’s AI responses are fully explainable with in-built reasoning that also lead to improved performance.
Collections Agent
Transparent observability
Using proprietary inference technology, all of Kastle’s AI responses are fully explainable with in-built reasoning that also lead to improved performance.
Collections Agent
Transparent observability
Using proprietary inference technology, all of Kastle’s AI responses are fully explainable with in-built reasoning that also lead to improved performance.
Drive org transformation
Co-build 3-year roadmap
Assign scaling squad
Extend your AI team
Dedicated Support
Your AI partner for the next decade. Our team works closely with yours to ensure adoption, impact, and long-term success.
Drive org transformation
Co-build 3-year roadmap
Assign scaling squad
Extend your AI team
Dedicated Support
Your AI partner for the next decade. Our team works closely with yours to ensure adoption, impact, and long-term success.
Drive org transformation
Co-build 3-year roadmap
Assign scaling squad
Extend your AI team
Dedicated Support
Your AI partner for the next decade. Our team works closely with yours to ensure adoption, impact, and long-term success.
Drive org transformation
Co-build 3-year roadmap
Assign scaling squad
Extend your AI team
Dedicated Support
Your AI partner for the next decade. Our team works closely with yours to ensure adoption, impact, and long-term success.
Chat
Voice
SMS
Custom Surfaces
via API
True Omnichannel Lending and Servicing
Kastle provides one centralized AI engine for consumer lending, resolving borrower issues instantly, in every language, and across every channel. Say goodbye to stitched-together call center tools with siloed, disjointed logic.
Chat
Email
Voice
SMS
Custom Surfaces
via API
True Omnichannel Lending and Servicing
Kastle provides one centralized AI engine for consumer lending, resolving borrower issues instantly, in every language, and across every channel. Say goodbye to stitched-together call center tools with siloed, disjointed logic.
Chat
Voice
SMS
Custom Surfaces
via API
True Omnichannel Lending and Servicing
Kastle provides one centralized AI engine for consumer lending, resolving borrower issues instantly, in every language, and across every channel. Say goodbye to stitched-together call center tools with siloed, disjointed logic.
Chat
Voice
SMS
Custom Surfaces
via API
True Omnichannel Lending and Servicing
Kastle provides one centralized AI engine for consumer lending, resolving borrower issues instantly, in every language, and across every channel. Say goodbye to stitched-together call center tools with siloed, disjointed logic.
Trusted by the Industry
Why Lenders
Trust Kastle
Security and compliance
Proprietary Compliance Engine, SOC 2 Type II, GDPR-ready.
Proven performance
70% lower cost per call, 40% lower handle time, 90%+ CSAT.
Fast time to value
Go live in days with compliant out-of-the-box agents.
Industry Leader in AI
Awards and enterprise references available on request.
Trusted by the Industry
Why Lenders
Trust Kastle
Security and compliance
Proprietary Compliance Engine, SOC 2 Type II, GDPR-ready.
Proven performance
70% lower cost per call, 40% lower handle time, 90%+ CSAT.
Fast time to value
Go live in days with compliant out-of-the-box agents.
Industry Leader in AI
Awards and enterprise references available on request.
Trusted by the Industry
Why Lenders
Trust Kastle
Security and compliance
Proprietary Compliance Engine, SOC 2 Type II, GDPR-ready.
Proven performance
70% lower cost per call, 40% lower handle time, 90%+ CSAT.
Fast time to value
Go live in days with compliant out-of-the-box agents.
Industry Leader in AI
Awards and enterprise references available on request.
News & Updates
What’s New at Kastle
Raise the bar for every
customer interaction
Get a live walkthrough and a tailored rollout plan.
SOC II
TYPE I
SOC II
TYPE II
GDPR
Raise the bar for every
customer interaction
Get a live walkthrough and a tailored rollout plan.
SOC II
TYPE I
SOC II
TYPE II
GDPR
Raise the bar for every
customer interaction
Get a live walkthrough and a tailored rollout plan.
SOC II
TYPE I
SOC II
TYPE II
GDPR
Raise the bar for every
customer interaction
Get a live walkthrough and a tailored rollout plan.
SOC II
TYPE I
SOC II
TYPE II
GDPR